Version 1.0 · 30 September 2026
If this English text and the Dutch version differ, the Dutch version prevails.
Part of the Agreement with YouthCommerce (trading as PhiFlow, "Provider"). Customer ensures that all Users comply with this policy. Terms defined in the General Terms and Conditions also apply here.
1. General
It is not permitted to use the Platform for or with:
- unlawful, misleading, discriminatory or infringing content;
- malware, malicious code or attempts to disrupt systems of Provider or third parties;
- security tests, scans or attempts to gain access to other people's data, without Provider's prior written consent;
- acts that place an unreasonable load on the Platform, such as unusually heavy automated use;
- sharing accounts or circumventing limits or access controls.
2. Data
- Customer only processes Customer Data in the Platform for which Customer has a valid legal basis.
- It is not permitted to process special categories of personal data (art. 9 GDPR, such as health data) or data of children (persons under the age of 16) in the Platform, unless Provider and Customer have agreed this in writing in advance.
- It is not permitted to enter data that Customer has obtained unlawfully, such as data from leaked files or obtained by circumventing security.
3. Outreach and messages
- Messages to third parties via the Platform may only be sent if the Module intended for that purpose has been activated, Customer has a valid legal basis for the processing and for the message, and Customer complies with art. 11.7 of the Dutch Telecommunications Act, with the rules on unsolicited communication in the recipient's country and with other legislation.
- It is not permitted to use a misleading sender or a false identity, or to conceal the origin or commercial nature of a message.
4. Listening and reviews
Customer complies with the terms of the platforms from which mentions and reviews are collected and limits the collection of data about persons to what is necessary for the purpose.
5. Customer journey test ("mystery shopper")
- The customer journey test may only be used to test and record customer journeys on public websites.
- The test may not be aimed at specific persons and may not be used to obtain trade secrets or confidential information.
- It is not permitted to pretend to be an existing person or organisation.
- Customer respects the terms of the website visited and, where applicable, the site's instructions for automated visits and for text and data mining (such as robots.txt).
- Customer runs at most one test per website per day. tests per day per website].
- The test visitor identifies itself technically as an automated visitor. Customer may not remove or conceal that identifiability.
- Variants in which the test visitor makes contact, for example via a form or email, are not available. They are only possible after a separate written agreement with Provider and with transparency about the use of AI towards the recipient.
6. Use of Output
- Customer does not take decisions with legal effect or similarly significant effect for persons that are based solely on Output. A human reviews Output before such decisions.
- If Customer publishes Output, Customer discloses that content was created with AI to the extent the law requires this (including art. 50 AI Act).
- It is not permitted to use the Platform for: assessing, selecting or monitoring employees or applicants; assessing creditworthiness or access to essential services; biometric identification or emotion recognition; or profiling of children (article 7.8 of the General Terms and Conditions).
7. Consequences
- In the event of a violation or suspected violation, Provider may suspend the account, the Module or the Workspace, remove or block the content concerned and terminate the Agreement, in accordance with article 17 of the General Terms and Conditions.
- Customer indemnifies Provider against third-party claims arising from a violation, in accordance with article 6.6 of the General Terms and Conditions.
- Report abuse or security issues to [email protected].